Finding your bright path…
Finding your bright path…
For grown-ups
How a session works, how your child’s feedback is made, and what to do when something is wrong.
Work that has been handed in is listed on the Progress page, newest first.
Most activities are marked with help from OpenAI’s models. When your child hands one in, English Fun sends the activity and its marking guidance, your child’s age, and the answers being marked. It does not attach your email address, your account identifier or a name — but an answer is sent exactly as your child typed it, so anything they write into one goes with it. The privacy page sets out what is sent and kept.
The Nouns activity is marked by English Fun itself, and nothing about it is sent to OpenAI.
A child sees which of the two produced their feedback on the feedback itself. Before they hand in written answers they are also told those answers may be sent to a computer helper, and asked to keep names, addresses, their school, phone numbers and email addresses out — an answer is sent exactly as it was typed, so that request is the only thing standing between a typed name and OpenAI.
Feedback made this way can be wrong. It can mark a good answer as not-yet, miss something a teacher would notice, or explain a point in a way that does not land. It is given nothing from another activity or an earlier session, and English Fun attaches no account identifier and no name it holds — but it does receive the activity, its marking guidance, your child’s age and the answers, and an answer goes exactly as your child typed it.
It is there for practice and encouragement. It is not an assessment, a reading age or a judgement about how your child is doing at school.
Feedback is written by a computer helper, and sometimes it gets things wrong. If a piece of feedback has confused your child, marked them unfairly or upset them, we would like to know — and if your child came and told you about it, they did exactly the right thing.
English Fun shows a Tell a grown-up link beside every piece of feedback, and it brings a child here. Following it sends us nothing: it is there so a child who is unhappy with their feedback has somewhere obvious to take it.
Open the activity’s feedback page — from Progress, or straight after it is marked — and look under the answers for Was this feedback wrong or upsetting? It asks what went wrong, and you can add a few words if you want to.
Before it sends, it shows you exactly what you are sharing: that one activity’s questions, your child’s answers to them and the feedback we wrote. Nothing else your family has done goes with it. Somebody has to read those answers to look into it, and we keep a record of who read them and when.
You can do this once per activity. If there is more to say afterwards, email us.
The older reading and grammar practice keeps its results somewhere else, and that store cannot carry a report yet — so those have no button, and email is the route for them.
Email contact@englishfun.co.uk. It helps to say which email address the account uses, whether it was reading or grammar, and roughly when.
Either way, please describe the problem rather than pasting your child’s answers or the feedback text into an email. An email is not protected the way the account is, and we do not need the words to look into it.
We aim to reply to these within two working days. Reports about a child’s safety, personal information being exposed, or a security problem are treated differently: they are looked at straight away, and the activity or page involved is taken down while it is investigated.
The contact page says what to include and when to expect a reply. Any privacy-rights request goes to the same address — the privacy page says which requests you can make, and how we check that one comes from the account holder.